Refund and Returns Policy

Thank you for choosing Petite Programming for your website design and content creation needs. We take pride in providing high-quality services tailored to your specific requirements. Since our services involve professional expertise and time investment, we have established the following policy regarding refunds and returns:

Initial Consultation and Proposal: Before commencing any project, we conduct a thorough initial consultation to understand your needs and provide a detailed proposal outlining the scope of work, timelines, and costs. Once both parties have agreed upon these terms, a formal agreement will be signed.

Deposit and Payments: In accordance with Australian consumer law, a non-refundable deposit is required to secure your project slot. This deposit covers initial project setup, planning, and resources allocation. Payments made beyond this stage are considered progress payments and are non-refundable.

Scope Changes: Any changes in the project scope requested by the client after the agreement is signed may incur additional costs. These changes will be discussed and agreed upon before implementation.

Client Approval: Throughout the project, we maintain open communication and provide regular updates. We seek your feedback and require your approval at key milestones before proceeding.

Final Deliverables: Once the project is completed, and the final deliverables are provided, we ensure that they meet the agreed-upon specifications outlined in the initial proposal.

Client Satisfaction: We prioritize client satisfaction and will make reasonable efforts to address any concerns or issues that may arise during or after project completion.

Refunds and Returns: Due to the nature of our services, which involve professional expertise, time, and creative work, we do not offer refunds or returns for completed projects. We are committed to ensuring your satisfaction with the final product and will work with you to address any concerns.

Cancellation: In the event of project cancellation by the client, any payments made up to that point are non-refundable. If the project is terminated before completion, the client will be responsible for any outstanding payments based on the agreed-upon terms.

Intellectual Property: Upon project completion and final payment, the client will have full ownership of the website and content created, unless otherwise specified in the agreement.

Dispute Resolution: In the rare event of a dispute, both parties agree to seek a resolution through mediation or arbitration, in accordance with Australian laws and regulations.

By engaging our services, you acknowledge and agree to the terms outlined in this refunds and return policy.

Need help?

Contact us at admin@petiteprogramming.com.au for questions related to refunds and returns.